Marketplace Operations Leader
At our company, we are looking for a passionate and dynamic individual to lead the delivery of marketplace operations. The successful candidate will be responsible for coordinating all fulfilment requirements and driving customer experience.
Key Responsibilities:
* Operational leadership of the local team
* Coordinate the picking and packing of all click & collect and delivery orders from the centre
* Lead operations and administration with a focus on speed of fulfilment
* Customer care issue and resolution
* Manage order administration, monitoring parcel movements to manage delivery
* Coordinate delivery bookings and shipping management at local site
* Coordinate responses to customer and centre team queries and issues
* Source and provide feedback on issues including customer, retailer feedback, and observations of Westfield Direct in centre to enhance the platform
* Engage with Westfield Direct Customers to understand their needs; providing directional information and advice to customers and suggest alternatives where required
* Partner with internal and external stakeholders to identify and implement opportunities constantly improve the experience for our customers whilst in the centre
Requirements:
* Able to partner with multiple service departments within the centre
* Previous work experience as a supervisor or team leader within a customer facing role ideally from hotel or guest services
* Experience in interacting with customers from all backgrounds, and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers
* Able to work both independently and as part of a team
* Track record of delivering within a dynamic environment
What We Offer:
* Diverse career paths across our vertically integrated business
* Ability to innovate in a company that not only encourages it but will facilitate it
* Competitive benefits including 18 weeks parental leave, volunteer days to work with our charity partners, health and wellbeing discounts and the ability to purchase extra annual leave
Our Commitment:
We believe in creating a workplace that is inclusive and respectful to everyone. We welcome applications from diverse candidates.