Mantra & The Sebel Twin Towns Hotel & Apartments are two properties that sit side by side on the Gold Coast / Northern NSW border overlooking the beautiful Coolangatta Beach.
The properties offer a range of hotel style rooms as well as one, two and three bedroom apartments and pools for guests to enjoy.
In your downtime, experience the laid-back lifestyle of the Southern Gold Coast and Tweed Heads region by heading down to the beach, or visiting one of the many pubs, clubs, or restaurants along the foreshore and surrounds.
Purpose
As the Night Audit Supervisor, you will ensure the property runs smoothly from 11pm to 7am.
During these night time hours when most guests are asleep, you serve as the reliable point of contact, whether it is a late-night guest inquiry or a minor maintenance issue, you are there to provide support and maintain the hotel's reputation for exceptional service.
Primary Responsibilities
Supervise nightly hotel operations and ensure the safety of all individuals on the premises during your shift
Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
Supervise the reception desk, assisting with and overseeing night audit and reporting procedures
Uphold overnight property security standards
Assist in preparing for the daytime team's operations
Skills and Experience
Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
A positive demeanour and capable of working independently
Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
A keen eye for detail to ensure accurate daily revenue capture and reporting
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
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By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
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