W Hotels Sydney, New South Wales, Australia
Duty Manager – Front Desk (Welcome) Team
Job Details
Job Number
Job Category Rooms & Guest Services Operations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
Schedule Full Time
Position Type Management
Responsibilities
- Perform day‑to‑day duties with passion and charisma, demonstrating outstanding communication skills.
- Drive W’s Whatever Whenever Culture and Bonvoy Loyalty program.
- Assist the Welcome and Whatever Whenever Managers with all aspects of Rooms Division, including business decisions and following W brand guidelines.
- Ensure smooth and efficient operations of all hotel areas in the absence of Senior Leadership Team.
- Maintain high standards of service on Welcome Desk, Whatever Whenever, Wheels, and Concierge to maximize guest satisfaction.
- Apply extensive knowledge of guest services procedures, financial procedures, and payment processes.
- Set challenging, realistic, and obtainable goals to guide operation and performance.
- Lead, influence, and encourage others; advocate sound financial and business decision making; demonstrate honesty, integrity, and lead by example.
Qualifications
- Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel.
- Knowledge of procedures and policies for check‑in/check‑out, pre‑arrival planning, property‑based systems (Opera), and room inventory management.
- Attention to detail and excellent oral & written communication skills.
- Ability to work on weekends/public holidays based on operational/business requirements.
- Basic computer skills (email, Microsoft Office suite, etc).
Perks
- Discounts on hotel rooms within the Marriott International group.
- Independent W Sydney training and internationally recognised Marriott International training programs.
- Discounts on food & beverage across all W hotels.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs.
- Employee Assistance Program.
- ‘Great Places to Work’ certified.
Equal Opportunity Employment
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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