About the role:
As a Customer Service Officer in our Head Office, you will be at the frontline of inbound phone calls from customers all over the state. You will be responsible for handling a variety of customer enquiries, directing them to the appropriate teams all while delivering a high standard of professionalism and outstanding customer service.
Your day-to-day responsibilities will include but not be limited to:
* Provide exceptional customer service in a fast-paced call centre environment
* Answering and responding to incoming calls, ensuring a timely response to customers
* Resolving customer queries in line with operational requirements
* Monitoring communication with the Despatch team, including phone, radio and email
* Liaising with QPS, TMR and insurance/roadside companies efficiently
* Providing general administrative support to the office environment
About You:
To be a successful applicant for this role you must be able to demonstrate:
* Experience in a customer service-based role (call centre highly regarded)
* Possess outstanding communication, both verbally and written
* A positive and energetic approach to your work
* Intermediate computer knowledge
* The ability to work in a fast-paced team environment
* Effective problem-solving skills
* Possess efficient time management skills
* A desire to learn and take on feedback
* The ability to work a rotating roster, including some weekend work
About Clayton's
Clayton's Towing Service has been a cornerstone of the industry since 1970, when Bill and Mary Clayton hand crafted their very first tow truck. Fast forward 54 years, and Clayton's has transformed into one of Australia's largest towing companies, proudly operating 15 depots across Queensland, with services extending throughout the state.
With a highly dedicated team of over 175 professionals, some of which have been with the business for more than 30 years, we embody a legacy of expertise and commitment. We pride ourselves on our innovative approach and unwavering dedication to excellence, ensuring that we're always ready to assist you, no matter the situation. At Clayton's Towing, we're not just about towing; we're about building lasting relationships and making a positive impact in the communities we serve.
Benefits of working with Clayton's:
* Above award wages
* Full-time 4-day roster with rotating weekends
* Friendly and close-knit team environment
* Extensive onboarding and ongoing training
* Opportunities for growth and development
* Employee Assistance Program
To join our team at Clayton's, please send through a current copy of your resume and a cover letter. All applications will be treated as confidential.