The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Executive Level 1 Assistant Director Retail Operations within Commercial Operations Branch. The iconic building welcomes over 725,000 visitors each year including some 127,000 school children. It is home to some 1,300 people working across the building, rising to more than 3,500 people on sitting days and peaking at around 10,000 people in the building on the busiest day of the year.Australian Parliament House (APH) Canberra is the meeting place of our nation and is one of our nation's most important buildings. This position offers you the chance to be a part of democracy in action. The Department of Parliamentary Services (DPS) supports the functions of the Australian Parliament and the work of parliamentarians.The APH Catering and Events Team delivers high quality food and beverage services to building occupants and visitors. Services will be delivered through a range of venues, multiple kitchens and retail outlets that include amazing venues for function catering, a la carte, bistro, café (building occupants and public facing). Peak service times are Monday – Thursday on parliamentary sitting weeks (approximately 20 weeks per year) and Australian Parliament House is open every day except Christmas Day.The successful applicant will have professional experience in managing small to large venues, retail catering operations and managing a team to deliver results. Australian Parliament House consists of four retail outlets.This role will work closely with the Executive Chef and wider Catering and Events team to provide high quality experiences to internal stakeholders and visitors to APH. They will also have the skills and attributes needed to deliver high quality catering outcomes for DPS.We are seeking an industry leader with acute organisational and communication skills, including the experience and ability to service multi-faceted operations. You should have proven experience in leading teams to meet a high level of performance across service quality and innovation, service standards, financial acumen in the back of house operation, and operational commitments.The successful applicant is required to actively participate in service during peak periods to ensure smooth operations and exceptional customer service, provide support to staff and address any immediate issues that may arise.Job Specific Requirements:During Parliamentary Sitting weeks (18-20 weeks a year) the role is included in the roster. The successful candidate is required to work hands-on across retail outlets within Parliament House.This role is physical in nature.Academic qualifications in a relevant field such as Business Administration, Hospitality Management, Event Management, or a related discipline is highly desirable.A current Responsible Service of Alcohol certificate. If not currently held, this certificate must be obtained within two weeks of commencing in the role and be maintained.The successful applicant will be required to obtain and maintain a Baseline Vetting (Protected/Restricted) security clearance.
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