Customer Success Partner Role
We are seeking a highly skilled and experienced Customer Success Partner to join our team. The ideal candidate will have a strong background in customer support, with a proven track record of driving business growth and ensuring customer satisfaction.
This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has a deep understanding of the real estate industry. The successful candidate will be responsible for providing strategic coaching to customers, identifying opportunities for growth, and fostering strong relationships with key stakeholders.
Key Responsibilities:
* Developing and maintaining existing relationships with a customer-first approach to ensure long-term retention.
* Identifying opportunities for continual growth and ensuring ongoing customer satisfaction.
* Collaborating with stakeholders to deliver value to customers through effective communication and consultative skills.
* Re-engaging disengaged customers and upselling/cross-selling products and services to increase average yield per customer.
* Ensuring processes and procedures are adhered to and identifying areas for improvement.
* Working closely with the Activations Team to ensure a smooth transition from implementation to ongoing care and success.
Our ideal candidate has:
* Experience implementing SaaS-style products into businesses and driving change management.
* Knowledge of the real estate domain, including systems, tools, and best-in-class practices.
* Understanding of and ability to interpret customers' real estate CRM data and overlay it with their key objectives.
* Strong verbal, phone, written communication skills and attention to detail.
* Excellent presentation skills via video and face-to-face interactions.
* Ability to prioritize and delegate tasks, as well as resolve client escalations.
We offer a dynamic and supportive work environment that encourages innovation and collaboration. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.
What You Will Gain:
* A career with a global organization that values diversity, equity, and inclusion.
* The opportunity to work with a talented and dedicated team.
* A comprehensive benefits package, including [insert benefits here].
* Professional development and training opportunities.