Role Overview
The Customer Service Officer is responsible for providing high-quality front-line customer services, triaging customer enquiries, and managing administrative tasks. Key responsibilities include:
* Providing initial advice, information, guidance, escalating and redirecting issues as required
* Managing customer information to ensure confidentiality, accuracy and integrity
* Providing receivable services including cash receipting, debt management, raising invoices and financial reconciliations in accordance with agency standards and procedures
* Providing administrative services, including records management, routine correspondence, and procedural improvement to support the effective operation of the team.
To succeed in this role, candidates should possess:
* Exceptional attention to detail
* Clear and professional communication skills, both written and verbal
* A genuine passion for delivering outstanding customer experiences
* A collaborative spirit, contributing positively to a supportive team culture
* Ability to think independently, with the ability to manage multiple priorities in a fast-paced environment.
As part of our team, you can expect:
* Delivering impact through exposure to cutting-edge projects and research, career-defining opportunities, and being part of a team creating sustainable solutions
* Connecting to what matters through forming deep community relationships, fostering passionate and connected teams
* Living your way with flexibility and work-life balance that fits you and the team.
We value diversity, equity and inclusion and strive to create a workplace where everyone has the opportunity to thrive. We actively encourage individuals from all backgrounds to apply and commit to ensuring every stage of the recruitment process is accessible, welcoming and free from barriers.