Position: Operations Manager
Location: SOL Elements Bathhouse – Tamborine Mountain
Employment Type: Full-Time
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About SOL Elements
Nestled in the heart of Tamborine Mountain, SOL Elements Bathhouse is a nature-immersed sanctuary where ancient elemental rituals meet modern wellness. Every experience is designed as a sensory journey – intentional, and quietly transformative.
At SOL, we believe:
* Wellness isn't just what we offer – it's who we are.
* Collaboration, care, and purpose flow through everything we do.
* SOL is more than a space; it's a living rhythm of connection, elevation, and quiet magic.
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The Role
We're seeking an Operations Manager to be the steady pulse behind the beauty, rhythm, and excellence of SOL. This role is about more than logistics – it's about weaving together people, processes, and presence so our sanctuary flows seamlessly each day.
The Operations Manager will oversee the day-to-day running of SOL, ensuring both the guest journey and the staff experience are held with calm, care, and precision. You'll be the bridge between vision and execution – guiding our team, stewarding our standards, and ensuring that every detail reflects the essence of SOL.
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What You Will Be Doing
* Lead & Inspire the Team: Guide, mentor, and support our Wellness Concierges, SOL Stewards, and Spa Therapists – fostering a culture of collaboration, accountability, and care.
* Oversee Daily Operations: Manage rosters, supervise opening and closing rituals, and ensure every touchpoint flows in harmony with SOL's ethos.
* Uphold Standards of Excellence: Maintain the beauty, cleanliness, and rhythm of all spaces, ensuring every guest feels safe, supported, and immersed in the experience.
* Coordinate Guest Flow: Anticipate busy periods, balance bookings, and support smooth transitions between sessions while never compromising serenity.
* Support Guest Experience: Step in with presence and professionalism whenever a guest requires additional care or guidance.
* Operational Efficiency: Monitor systems, supplies, and stock (robes, towels, amenities, teas, retail) with attention to detail and foresight.
* Continuous Improvement: Gather and act on guest and team feedback to refine processes, enhance service, and elevate experiences.
* Health, Safety & Compliance: Ensure operational practices meet the highest standards of safety, hygiene, and compliance.
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Who You Are
* A grounded, calm professional with natural leadership qualities.
* Experienced in operations management – ideally within luxury wellness, boutique hospitality, or spa environments.
* Able to multitask and problem-solve under pressure while keeping a serene, solution-focused presence.
* Detail-oriented and passionate about creating refined, ritual-driven experiences.
* Skilled in rostering, staff management, and operational systems.
* Flexible with availability (weekends, evenings, and mornings as needed).
* Bonus if you have exposure to wellness modalities, conscious hospitality, or high-end guest services.
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Why Work With Us
* Complimentary access to our bathhouse – restore as you give.
* A supportive, conscious work environment built on respect and care.
* The chance to shape the future of a groundbreaking wellness destination.
* Work immersed in the natural beauty of Tamborine Mountain.
This isn't your average operations role – it's an invitation to hold space, lead with intention, and guide the flow of a brand new bathhouse and wellness experience.