Delivering Compassionate Care
At Home Instead, we're seeking a dedicated professional to provide exceptional care to our clients.
The successful candidate will coordinate and direct activities associated with client care, working closely with our support team.
Duties:
* Visiting prospective clients to identify needs and create personalized care plans;
* Reviewing existing clients' plans to ensure changing needs are considered;
* Managing client experience and coordinating with our office team to support client needs and operational goals;
* Specializing in supporting adults with chronic conditions such as Dementia, Multiple Sclerosis, and Parkinson's Disease.
Key Qualifications:
* Experience in the NDIS Industry;
* Sound knowledge of funding structures, service capability, and industry networks;
* Efficient, organized, and able to prioritize tasks with good time management skills;
* Effective communicator with a customer-centric mindset, focused on client experience;
* Strong documentation skills, including note-taking, care planning, and data entry;
* Effective delegator and team player with a positive mindset and appreciation for your role;
* Experience with MS Office and CRM systems.
Benefits:
* Competitive salary + Super + Fuel allowance;
* Option to accrue a monthly Rostered Day Off (RDO);
* Friendly team with social club; we have fun, work hard, and take pride in what we do;
* Free Employee Assistance Program for you and your family;
* Personalized development plans consisting of 1:1 coaching, internal training, and workshops.
About Us:
We enhance the lives of ageing adults and their families through exceptional customer service, flexible care options, and high-quality in-home care. We currently support approximately 350 clients and have a team of over 200 people.
We are a fast-growing business committed to staff development. We will support you in your work. We treat each other with respect and compassion, holding each other to those standards. Our approach is flexible, individualized, and accommodating.
Requirements:
* Pass police clearance check;
* Have own car and valid Driver's Licence;
* Hold permanent right to work in Australia with no restrictions.