POSITION OVERVIEW
Under the leadership of the Operations Manager, directly leads the Store Support Lead and Customer Service Assistants. The Store Manager is responsible for total store execution including but not limited to customer service, merchandising standards, operational procedures, operational controls, people development and driving sales. As Store Manager your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Store Manager, but you also model leadership behaviours and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Manager is the leader of the management team that sets the tone by embracing and living our values.
DUTIES AND RESPONSIBILITIES
Duties will include but are not limited to:
1. Responsible for Operational Execution and Total Store Follow Up
2. Drives customer experience and sales goals
3. Continually recruits, hires, trains and retains assistants; identifies internal staff talent and provides opportunities for career path development
4. Responsible for managing the executing overall store stands to be consistent with Brand Standards
5. Drives overall profitability for store focusing on total store sales and expense control
6. Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures, daily paperwork, and