Job Objective
The Operations Manager oversees and directs the operations function within the Showroom. He/she is the expert on all Standard Operating Procedures, systems, and tools, ensuring the smooth running of operations to enable the ultimate client experience. The Operations Manager will report to the Showroom Director. The Operations Manager is the heart of the back of house operations. He/she loves not only working with internal and external clients by supporting all sales endeavors but also has a deep appreciation for doing things better. The Operations Manager has strong communication skills and works effectively with sales professionals and other members of management to help drive the business. Sales support, process efficiencies and procedure compliance are the name of the game in operations.
Responsibilities
Manages employees' issues in accordance with company guidelines and practices.Partner with management to successfully and thoroughly board new hires including training on company processes, policies, and procedures.Complete all new hire paperwork.Act as a role model for company's "floor-ready" expectations in terms of dress code; behave as a brand ambassador to all audiences.Assist with floor coverage to support team in providing a superior experience for clients. Set an example through client interactions and ensure a welcoming environment exists on the floor.Support brand image by ensuring all displays and visual areas are in keeping with visual direction throughout the day. Partner with visual merchandising team as needed.Address and successfully resolve client situations according to company philosophy and standards.Manage daily store operations, including opening and closing the store and scheduling security guards.Oversee all shipping and receiving activities including cycle counts, inventory control, and inventoryOversee the Service Department working closely with the Repair manager.Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management.Reconcile any merchandise discrepancies, re-ticket merchandise, make necessary price adjustments.Manage controllable expenses.Oversee that after-sale procedure is maintained at all times.Oversee the timely and accurate balancing of operational functions inclusive of mail checks, and invoices.Maintain thorough understanding of all policies, procedures and processes. Ensure team adherence to company retail operating and security procedures.Ensure digital fluency and systems knowledge, this includes training and education on POS and SAP.Completions of all duties as assigned by management.
Expereince/Skills
Previous experience in Operations in a service-related industry.High school/college degreeStrong Analytical skillsProficient in Microsoft Word and Excel.Strong verbal and written communication skills.Organized and detail orientedAbility to understand and adhere to company standards.Flexibility to perform different tasks based on day-to-day business needs.Perform opening and closing proceduresExcellent attention to detailStrong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting prioritiesTeam-focused with a desire to collaborate effectivelyInnovative, proactive, and strategicSchedule flexibility and availability required to accommodate staffCan frequently be interrupted many times during the day