**Job Overview**
We are seeking a skilled EUC Support Specialist to join our team, delivering comprehensive end-user computing support across allocated generation sites. This role is critical to ensuring seamless site operations, resolving technical challenges, and maintaining high standards of safety and performance.
**Key Responsibilities:**
* Provide remote and onsite EUC support to ensure uninterrupted operations.
* Escort and supervise contractors onsite, maintaining safety and security protocols.
* Execute site processes and ensure compliance with operational standards.
* Support network infrastructure including servers and switches.
* Respond to ad-hoc technical requests and resolve issues promptly.
* Uphold and apply HSE processes to maintain a safe working environment.
* Manage tech assets and spares, including criticality assessments.
* Perform administrative tasks such as purchase order management.
* Travel to remote sites to provide hands-on support.
* Build strong relationships with internal stakeholders.
* Demonstrate initiative and problem-solving capabilities.
* Communicate effectively with team members and contractors.
* Manage ITSM tickets and contribute to service performance reporting.
**Requirements:**
* Experience in EUC support.
* Strong customer service and communication skills.
* Ability to work independently with excellent time management.
* A valid driver's license and experience driving in rural areas.
* ITSM experience and knowledge of service management processes.
* Familiarity with SCADA systems and generation site operations (preferred).
* Foundational knowledge of cyber security.
* A commitment to safety and role modelling safe work practices.