Job Description:
The Principal IT Infrastructure Specialist installs, diagnoses, maintains and services computer-related products including desktop/laptop computers, printers, and peripherals.
Responsibilities and Accountabilities:
* Install, repair, and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
* Provide remote and on-site Level 2 and 3 support for all End Users with Incidents and Service Requests not resolved or fulfilled by the Service Desk.
* Manage and provide physical support for End User Productivity and Service Desk Equipment.
* Collaborate with Other Service Partners to provide physical support for Infrastructure at client locations hosting EUPSD Services.
* Advise and assist End Users as needed concerning End User Productivity and Service Desk Equipment and Services.
Requirements and Qualifications:
* NV2 Security Clearance
* Effective time management
* Motivation and enthusiasm
* Experience in delivering IT support services
* Strong verbal and written communication skills
* A genuine interest in developing a career in IT