Customer service - customer service assistant (rostrevor)

ACH Group is seeking a part‐time (0.6FTE) receptionist/administration officer at our Milpara site in Rostrevor. The role is based in the residential care home and may evolve to full time in the future.

• Deliver exceptional customer service as the first point of contact for customers, staff and visitors.
• Maintain a clean, welcoming, and hospitable environment.
• Support the processing of payments efficiently.
• Handle documentation, registration and maintain accurate records.
• Oversee visitor and contractor sign‐in processes.
• Coordinate the management of incoming and outgoing mail.
• Collaborate with staff members within the care home.
• Provide additional administrative support as needed.

• Experience in reception or administration with initiative and a positive can‐do attitude.
• Effective communication skills to interact with internal and external stakeholders.
• Proficiency with computers, Microsoft Office and ability to learn new databases quickly.
• Strong multitasking, problem‐solving abilities and high attention to detail.
• Outstanding communication and customer service skills to engage a diverse range of clients.
• Collaborative work style and supportive team player.
• Commitment to helping older people live a fulfilling life.
• Current flu vaccine and up‐to‐date COVID‐19 vaccination (3 doses).
• Police Check for unsupervised contact/ vulnerable groups less than 12months old upon commencement.

• Career development with in‐house upskilling and external learning opportunities.
• Friendly and inclusive culture, supporting diversity and employee wellbeing.
• Free office flu vaccination program.
• Financial advice for HESTA members.
• Wellbeing programme including free employee assistance programme.
• Recognition programme acknowledging significant contributions.
• Salary packaging to maximise take‐home pay.
• Discounted corporate membership – health insurance (BUPA).
• Salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce tax.

ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.