Field Service Engineer – BD
Join BD as a Field Service Engineer supporting leading pharmacy automation and medication management systems across retail pharmacy and hospital environments. You'll work hands‐on with BD Rowa, Pyxis and infusion pumps, keeping them running safely, reliably, and efficiently. This is a great opportunity for a field engineer based in or willing to relocate to Cairns.
Responsibilities
* Diagnosing and resolving software and hardware issues quickly to minimise downtime.
* Providing technical support across BD Rowa and Pyxis capital equipment.
* Performing field repairs, preventative maintenance, system testing, and electrical safety checks.
* Supporting installations, commissioning, and customer handover.
* Serving as a key technical contact for electronic servicing, spare parts, and system queries.
* Conducting workflow/system reviews as part of implementation and providing technical sales support.
* Planning, scheduling, and communicating PM visits and breakdowns to align with customer operations.
* Delivering clear documentation and keeping service records accurate and compliant.
Qualifications
* A background in mechatronics, electro‐mechanical systems, electronics, automation, or lab/imaging equipment.
* Experience servicing complex systems at customer sites – robotics, automation, packaging systems, conveyancing, lab instruments, etc.
* Strong diagnostic skills (hardware, electromechanical & software/network issues).
* Confidence in reading schematics, wiring diagrams and technical documents.
* Experience with server‐based systems and remote diagnostics.
* Strong communication skills and the ability to manage customer expectations effectively.
* Self‐motivation, professionalism, and ability to work autonomously.
* Restricted Electrical Licence (preferred) or willingness to obtain electronics/computing trade qualification, engineering diploma or degree (preferred).
Benefits
* Competitive salary + car allowance + tools/PPE.
* Full training on BD Rowa and Pyxis, and related systems.
* Hands‐on technical role with real impact in healthcare.
* Exposure to advanced automation and robotics.
* Supportive team culture and career progression opportunities.
Location & Travel
Based in or willing to relocate to Cairns, with regular travel across North QLD and on‐call participation as required.
Equal Opportunity Employer
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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