Reporting to the Parts Supervisor, this full-time role at our Perth branch involves handling customer orders and enquiries with a strong focus on customer service. Because customer service is a key part of this role, we're looking for someone with a positive, proactive attitude, keen attention to detail, and strong skills in quality and compliance. On-the-job training is provided so you'll be fully supported in using the systems needed to process orders.
Week 1: Monday - Thursday 10.5 hours Friday 10 hours (including meal break) Sat 6 hours (including meal break)
Week 2: Tues - Friday 10.5 hours (including meal break)
Location: Perth Precinct
What you'll do:
* Interpret customer parts needs and supply or order required components
* Support technicians and manage parts receival/delivery
* Maintain accurate inventory records, pricing updates, and stock control
* Handle supplier queries, returns, discrepancies, and Missing Masters issues
* Assist with budgets, sales opportunities, and overall parts operations
Skills and Interests:
* Comfortable with computers and able to learn new platforms or databases quickly
* Strong communication and problem-solving skills; proactive in supporting customer and stakeholder needs
* Enthusiastic about the machinery and mechanical field, eager to develop knowledge and skills
* Confident providing customer service through face-to-face, phone, and email interactions
* Accurate and detail-focused when sourcing and matching parts
* Organised and capable of multitasking effectively in fast-paced, high-volume settings
Our Benefits include, but are not limited to:
* Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
* Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
* Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
* Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
* Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offers a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
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