Hays Adelaide, South Australia
* Professional, friendly team working within a collaborative environment
* Growing client base and latest technology support
* Permanent role with excellent salary on offer
Your new company requires a Senior Systems Engineer to join their Adelaide office for a permanent opportunity. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities.
Your new role
In this challenging and rewarding position, you will be responsible for:
* Providing 3rd level IT support for clients.
* Supporting a broad range of clients to resolve high level IT issues escalated within the Service Desk.
* Performing technical support of servers, network and hardware.
* Assisting with the delivery of infrastructure projects.
* Delivering a high level of customer service and communication.
* Handling escalations, whilst mentoring and training Level 1 & Level 2 Engineers.
What you'll need to succeed
To be successful in this role, you will have:
* Demonstrated experience of providing level 3 IT support.
* Sound knowledge of Active Directory, Windows Server, Office 365, Microsoft Exchange, VMware / Hyper-V, Backup technologies and Network troubleshooting.
* Highly developed troubleshooting and problem-solving skills.
* Experience working in a Managed Service Provider or Consultancy is highly regarded.
* A tertiary education in Information Technology as well as Microsoft, Azure, VMware, HP, WatchGuard, Check Point and ITIL certifications are beneficial.
* A current driver's license and vehicle.
What you'll get in return
You will be offered a great salary package, working with a supportive and collaborative team. This organisation prides itself on internal promotion and career development.
Requirements and Qualifications:
Below are some of the qualifications and requirements that would make you an ideal candidate for this role.
* Fully utilised engineer in the industry
* Development of IT solutions
* Ensuring high quality outputs
* Working on teams
* Active listening skills
* Solution focused thinking
* Technical Support
* Client Communication
Additional details are included below
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting, Information Technology, and Project Management
Industries
Computer Networking Products, Desktop Computing Software Products, and Technology, Information and Internet