Join to apply for the Senior Records Management Officer role at Careers at Council
LET'S EXPLORE THE JOB
Are you passionate about records management and ready to take the next step in your career? Lake Macquarie City Council is seeking a motivated and experienced Senior Records Management Officer to join our Records Services team within the Customer Experience department.
This role plays a key part in supporting the delivery of high-quality records management services across the organisation. You'll be working in a collaborative environment that values innovation, continuous improvement, and exceptional customer service.
This Exciting Role Will
* Supervise, lead, and mentor the Trainee Records Management Officer.
* Act as a subject matter expert and escalation point for complex records management enquiries.
* Provide training and coaching to Records Management Officers to build technical capability.
* Monitor team performance and ensure adherence to approved processes and KPIs.
* Collaborate with internal departments to improve service delivery and information management.
* Conduct quality audits and allocate resources to meet fluctuating workloads.
* Support the team during peak periods to maintain service standards.
Let's Hear About You
To be successful in this role, you will have:
* Tertiary qualifications in Records/Information Management or equivalent, and/or relevant experience.
* A strong commitment to delivering exceptional customer service in a high-volume environment.
* Proven ability to lead and develop staff to meet performance targets.
* Excellent interpersonal, consultation, and influencing skills.
* Sound judgement, problem-solving ability, and a high level of confidentiality.
* Experience using Enterprise Content Management systems (preferably HP TRIM, Records Manager, or Content Manager).
* A demonstrated ability to quickly adapt to new systems, processes, and technologies.
LET'S REVEAL THE PERKS
This Position Provides
* Competitive salary from $80,233 to $93,244 per year
* Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range
* 12 per cent superannuation
* Enterprise Agreement pay increases apply
* 35-hour working week with flexible working conditions
* Long service leave after 5 years
* Learning and development opportunities
* Supportive, empowering, and collaborative work environment
* Wellbeing initiatives including discounted gym memberships, social club, flu vaccinations, EAP support, and more
We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees and people with disability. We understand the skills and attributes veterans can bring to our Council.
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