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The Store Manager at Luke's Banh Mi is responsible for overseeing all operations of the bakery store, ensuring a high level of customer service, quality product offerings, and the achievement of sales targets. The ideal candidate will have strong leadership skills, a passion for food, and a commitment to maintaining the integrity of the Luke's Banh Mi brand.
Key Responsibilities
* Operational Management
* Oversee daily store operations, ensuring adherence to company standards and procedures.
* Manage inventory, including ordering and stock rotation to minimise waste and maximise freshness.
* Ensure compliance with health and safety regulations, including food safety practices.
* Recruit, train, and mentor store staff to deliver exceptional customer service and maintain high standards of product quality.
* Conduct regular performance reviews and provide constructive feedback to team members.
* Foster a positive team environment that promotes collaboration and high morale.
* Customer Service
* Ensure a welcoming and engaging atmosphere for customers.
* Handle customer inquiries, feedback, and complaints effectively to enhance the customer experience.
* Implement strategies to attract new customers and retain existing ones.
* Sales and Marketing
* Develop and execute local marketing initiatives to drive sales and brand awareness.
* Analyse sales reports and customer feedback to identify trends and opportunities for improvement.
* Collaborate with the marketing team to promote special events, new products, and seasonal offerings.
* Monitor financial performance, including sales, expenses, and profitability.
* Prepare and manage the store budget, ensuring financial targets are met.
* Conduct regular cash handling and banking procedures, ensuring accuracy and security.
Qualifications
* Proven experience as a Store Manager or in a similar role in the food and beverage industry, preferably in a bakery setting.
* Strong leadership and team management skills.
* Excellent customer service and communication abilities.
* Ability to analyse financial data and make informed decisions.
* Knowledge of health and safety regulations related to food service.
* Flexibility to work weekends, holidays, and varying shifts as needed.
* Competitive salary with performance-based bonuses.
* Opportunities for career advancement within the company.
* Employee discounts on products.
* Comprehensive training and development programs.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Food and Beverage Services
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