Job Description:
We are seeking a seasoned professional to lead our customer support efforts. As a key member of our team, you will be responsible for delivering exceptional service and support to our valued customers.
Your primary focus will be on managing assigned customer accounts, utilizing structured account management practices to drive sales growth and improve customer satisfaction.
In addition to your technical expertise, you will need to possess excellent communication skills, with the ability to effectively collaborate with internal teams and external customers.
* Main Responsibilities:
* Manage customer accounts to ensure timely delivery of products and services
* Collaborate with internal teams to develop and implement sales strategies
* Analyze customer data to identify opportunities for growth and improvement
* Develop and maintain strong relationships with key stakeholders
Required Skills and Qualifications:
* Techincal Requirements:
* Strong commercial acumen and understanding of mining and construction machinery components
* Excellent organizational and time management skills
* Ability to work in a fast-paced environment and adapt to changing priorities
Benefits:
This role offers a unique opportunity to make a real impact on our customers' experiences. As a key contributor to our team, you will have access to ongoing training and development opportunities, as well as a competitive compensation package.
Others:
Please note that this is a full-time position, requiring approximately 50% of your time to be spent working directly from the customer site.