Responsibilities
* Engage customers in a courteous and professional manner.
* Anticipate and ensure prompt and efficient attention to customer needs.
* Apply specialized tools and follow documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
* Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
* Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
* Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
* Identify additional service opportunities with customers.
* Complete training in line with skill and business requirements.
* Maintain service vehicle and tools for cleanliness and proper operation.
* Ensure adherence to all relevant Health Safety & Environmental policies, procedures, and legislation and report any issues/ incidents to site management and supervisor.
* Complete workshop repairs as required.
Benefits
* 2 weeks on / 1 week off roster – 12hr shifts
* Competitive annual salary – inclusive of applicable penalties and shift allowance.
* 20% remote location allowance.
* All safety equipment, PPE and uniforms are provided and laundered.
* Domestic relocation from across Australia may be offered for the right candidate.
* Local valid driver's licence is required.
Qualifications
* Apprentice trained engine technician (Cert III) or equivalent.
* Intermediate level of workshop or field service experience required.
* Intermediate level knowledge of and/or experience with engine products.
* Heavy vehicle experience preferred.
* HR licence preferred.
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