At Toll, we deliver exceptional logistics and transport solutions. Our team members drive business growth by solving complex challenges – big or small.
We have been supporting our customers for over 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets and a network spanning 150 countries.
Our National Operations Manager will lead Woolworths operations nationally. This role drives operational excellence by developing high-performing teams, ensuring key performance indicators are met, and fostering strong customer relationships built on collaboration and trust.
The manager will play a key part in shaping business-specific initiatives, managing budgets, and implementing strategies that deliver sustainable growth. Safety and compliance will be at the heart of everything you do, ensuring all requirements are met.
This pivotal role requires leadership skills to oversee three direct reports overseeing the Sydney Basin/Warnervale Woolworths contract and the VIC MLDC contract. The position is based in New South Wales.
Key responsibilities include:
* Accountability & Compliance: Oversee all roles within the operation, ensuring business continuity when needed, and uphold obligations under the Heavy Vehicle National Law.
* Safety & Risk Management: Act promptly on any safety or environmental threats, enforce site safety requirements, and ensure compliance with pre-operational checklists and SOPs.
* Customer & Stakeholder Engagement: Build strong relationships with Woolworths' transport team, act as the escalation point for operational issues, and ensure the highest level of service to all stakeholders.
* Operational Performance & Continuous Improvement: Maintain 99.5%+ On-Time Delivery, manage daily operations within contractual parameters, monitor KPIs, and drive initiatives for process improvement and technology adoption.
* Leadership & Team Development: Coach, mentor, and performance manage teams, foster collaboration, manage HR/IR issues, and ensure succession planning for future growth.
* Cost & Resource Management: Continuously review labor requirements, optimize allocations and dispatch for cost efficiency, and monitor subcontractor earnings to maintain profitability.