Your new company
Join a leading organisation in the transport industry that prides itself on delivering exceptional customer experiences and operational excellence. With a strong presence across NSW and a collaborative team culture, this company offers a dynamic and supportive environment for career growth.
Your new role
As a Customer Service Officer, you will play a pivotal role in supporting account managers and operations teams to deliver outstanding service. You will be responsible for managing customer interactions, resolving service-related issues, and contributing to continuous improvement initiatives.
Key Responsibilities
* Collaborate with the Operations Manager to ensure customer expectations are consistently met or exceeded.
* Handle customer calls, reporting, and administrative tasks as part of the customer service team.
* Attend customer meetings and teleconferences to gather feedback and develop service strategies.
* Support the implementation of new initiatives and changes within the customer service function.
* Assist in injury rehabilitation and return-to-work plans as needed
What you'll need to succeed
* Minimum 2 years' experience in customer service, ideally within the transport industry.
* Intermediate to advanced computer literacy.
* Strong problem-solving skills and ability to work under limited supervision.
* Excellent communication and interpersonal skills.
* Passion for continuous improvement and customer satisfaction.
* Ability to work collaboratively across teams and act as a trusted advisor.
What you'll get in return
* Opportunity to work with a respected industry leader.
* $35 p/h + super
* Supportive team environment with ongoing training and development.
* Career progression opportunities.
* Access to employee wellbeing programs.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.