Mentone based role with WFH
- Market competitive $$$
- Work with the brands you know and love
As a global distributor of consumer products this successful organisation has a diverse brand portfolio encompassing brands you know and love. With the consumer at the centre of everything they do they offer a customer service experience that sets them apart from their competitors. This is an exciting opportunity for you to become part of their customer service team and inject your skills and personality into their customer service experience.
Working in a highly collaborative team environment your day will offer diversity and will include the following responsibilities;
- Processing both routine and complex customer orders
- Providing pricing information and product availability updates
- Suggesting alternate products that would suit the customers needs
- Supporting account managers by tracking order activity and advising of any issues
- Providing technical support to customers regarding their products
- Liaise with other departments across the business to ensure the best outcome for the customer
To succeed in this role, you must have excellent attention to detail, accurate data entry skills and a curious mind. You must enjoy problem solving with the ability to understand how a product technically works so you can provide the customer with the right advice. Ideally, you will have experience in a similar role with either a manufacturer or distributor where you have processed product orders and dealt with customers. Experience with SAP will be welcomed but is not essential.
In return, you will have the opportunity to join stable and supportive team with a manager who provides guidance and encouragement and allows you to manage your day. This is a hybrid role split between working from home and being in the purpose built head office in Mentone. You will work a rotating roster with a regular Friday lunch time finish. A highly competitive market salary that reflects your experience.
With employee longevity a key part of the organisations culture this is not an opportunity that comes up often. Appy now to ensure you are the next person to join this fantastic team!
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