Job Title: Front Desk Guest Service Agent
We are seeking a skilled and friendly Guest Service Agent to join our team at a luxury hotel in Sydney.
About the Role
The ideal candidate will be responsible for delivering exceptional service from check-in to check-out, managing guest accounts accurately, promoting hotel services, and ensuring a seamless experience for guests.
Key Responsibilities
1. Manage guest accounts:
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* Audit and reconcile daily reports of account transactions.
2. Promote hotel services:
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* Suggest appropriate upselling or cross-selling opportunities to enhance the guest experience while maintaining high levels of customer satisfaction.
3. ‣ Check in guests' personal belongings safely with room keys .(concurrently){{$GuestServiceAgent4$}}(