Engagement associate

We are seeking an empathetic and commercially minded Engagement Associate to join our ANZ team. Preferred locations include Brisbane, Melbourne or Sydney. This is a 12‐month maternity leave position, ending October 2027. In this role you will act as a trusted guide for prospective candidates considering cochlear implantation, providing personalised support, sharing insights, and building confidence throughout their journey from initial enquiry through to surgery. You will partner closely with Marketing, Sales, Clinical and Customer Service teams to deliver a seamless consumer experience and drive strong conversion outcomes.

• Consumer Engagement & Communication
  • Manage and prioritise inbound and outbound consumer enquiries, delivering timely and personalised support.
  • Act as the primary contact for candidates via phone, email and events.
  • Guide candidates through the hearing implant journey with empathy, clarity and accurate information.
  • Build and maintain trusted relationships with consumers, clinicians, and the Cochlear recipient network.
  • Support and attend consumer and professional events to proactively engage and nurture candidates.
• Cross‐functional Collaboration
  • Partner closely with Marketing to optimise consumer engagement strategies and lead management.
  • Work with Sales and Clinical teams to connect candidates with appropriate programs and services.
  • Contribute to a consistent and high‐quality candidate experience across all touchpoints.
• Data Tracking & Insights
  • Track all consumer interactions using CRM and business systems.
  • Analyse lead flow, conversion trends and engagement metrics to support market growth.
  • Identify emerging trends and provide recommendations to enhance performance.
• Follow‐up & Candidate Experience
  • Maintain rigorous follow‐up on all consumer interactions, ensuring no opportunity is missed.
  • Deliver a high‐touch, personalised experience that builds trust and confidence.
• Administrative Support
  • Provide operational support to Marketing and Field teams.
  • Contribute to continuous improvement of processes and systems.

• Required Skills & Experience
  • Proven experience (3+ years) in sales, preferably within healthcare or consumer‐facing roles.
  • Strong influencing and persuasive communication skills (particularly over the phone).
  • High emotional intelligence, with the ability to tailor communication to diverse audiences.
  • Excellent interpersonal skills and ability to build trust quickly.
  • Strong organisational skills with ability to manage multiple priorities and follow‐ups.
  • Comfortable using CRM systems, databases, and digital tools.
• Desirable Experience
  • Experience in patient support programmes or consumer engagement roles.
  • Background in audiology, speech & language, or healthcare.
  • Personal connection to hearing loss or Cochlear products (advantageous but not essential).