Overview
Location: Harvey, Western Australia, Australia.
Responsibilities
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Satisfaction scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Excellent customer service and communication skills
- Basic computer skills
- Professional, well-groomed appearance and a positive attitude
- High school diploma or equivalent
- Valid driver's license and good driving record
- Pass drug testing, MVR/Insurability, background investigation/interview
Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Automotive
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📌 Service Advisor (21694)
🏢 Premier Automotive
📍 Shire of Harvey