Senior UX Designer 12-Month Max Term Contract/Secondment Location Sydney, Melbourne, or Brisbane About the role: We are seeking individuals whom assist in solving high level business and customer challenges with fellow UX designers as well as engaging collaboratively with a wider group of stakeholders including Product Owners, Writers, Adobe Experience Manager (AEM) & Edge Delivery Services (EDS) Content Authors, SEO and Technical (dev) teams. You’ll be working across predominately Web and Sales Channels (customer discovery and purchase) for all our brands, whilst being cognizant of our Service (self-service platforms) & Native App capabilities so having experience, and a portfolio (App, mobile responsive) is favourable. An understanding of working with and applying component design thinking (especially AEM/EDS design components) is also beneficial, as many of Suncorp’s environments utilise such platforms Lead the communication of design recommendations, best practice UX & encourage collaboration across the product delivery teams, whilst often being a central contact point for wider stakeholder groups. Actively contribute to prioritisation (Stand Ups) of design tasks & rituals across the team. Assist in evolving the teams WoW design approach and methodologies. Report on BAU/project/initiative/task status as required About You: Preferably tertiary qualification in design, computer science or behavioural sciences. 7 years’ experience as a UX designer, Self-organised with strong self-discipline. Strong knowledge of responsive web, including native mobile (App) and emerging mobile and digital interaction trends. Ability to distil user needs, map out conceptual experiences and/or features then progress to full fidelity UI prototypes (Figma) for product and development teams. High proficiency of Figma design application. Strong advocacy and understanding of accessibility requirements and conveying this vital aspect of design to wider stakeholders. Key Personal Qualities: A Senior UX Designer will exhibit the following behaviours and attributes. Problem solving - Drive new design solutions, efficiently and effectively. Confidently share this knowledge/rationale with both fellow UX designers and wider stakeholders. Personable – Confident & approachable interpersonal skills, collaborative mindset to design, customer, and business challenges, and importantly be mindful of receiving feedback as well. Deliverables – Design/ Guide a range of solutions and optimisation recommendations from initial inception & problem definition stage (with both business & technical stakeholders) to final designs for development teams (UI skills). Research – Suggest direction on customer insight gathering and user testing. Presentation – Present design concepts and justify why such design solutions are preferable from both a design, customer & business perspective. Influence stakeholders of best practice and evidence-based design solutions. Design Systems – Understand the benefits of using design systems and be comfortable working within such frames works whilst also advocating potential areas for renewal. Workflow – An understanding of design process & workflows and be able to recognise design tasks at appropriate stage. Collaboration – Feel comfortable working across multiple teams and stakeholder groups. Your New Team: The design team is the center of excellence (CoE) for UX within the Suncorp Group. We deliver customer facing experience across various platforms across the organization. Our team design a broad range of optimisation solutions, new business initiatives and propositions whilst keeping aligned to the company digital strategy to drive and enhance our customer’s digital connections around ‘moments that matter”. Although the key focus for this role will predominately web based, there are a range of digital platforms and environments that all team members are expected to contribute to. What we can offer you: In the Digital Experience team, you will work with a fun and dynamic team of people who are experts in their fields and passionate about customer experience. You will have access to great skill enhancement and career development opportunities including a pathway to people and [specialist] leadership. Benefits: Discounts and offers on a range of insurance products A range of flexible working and leave options Invest in your brighter future with ongoing study support and career development programs. Give back to our communities with payroll giving, donation matching and paid volunteer leave. Prioritise your work/life balance with our robust employee assistance program and dedicated employee council. Employee benefits | Suncorp Group