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Customer support representative

Gold Coast
Steelx
Customer Support
Posted: 13 April
Offer description

Wide Span Sheds is a market leader, driving innovation in the pre-engineered steel building industry, with proven sales, marketing, design and supply chain systems.

This is an office-based role located at the national head office at Robina on the Gold Coast with fantastic facilities.

You will be a part of a dynamic, professional and well established team that share a passion for delivering quality steel building solutions across Australia.

What you’ll be doing

As we engineer, manufacture and deliver our clients new steel kit buildings you will be responsible for managing and supporting them through their journey to ensure success, retention and satisfaction. This involves tasks such as:

* Providing operational and administrative support to internal and external stakeholders.

* Liaising with strategic supply partners on progress, performance and quality of goods and services.

* Utilising problem-solving and decision-making skills to address stakeholder issues effectively.

* Efficient triaging of external and internal communication channels including emails, phone calls and voice messages.

* Ensuring client records accurately reflect updates and progress.

About you

* Proven ability working in an administrative time critical work environment.

* Excellent written communication skills and highly developed stakeholder engagement skills.

* Confident communicating with both technical teams and non-technical stakeholders.

* Comfortable working with semi-technical information.

* Accuracy and high attention to detail.

What we offer

* A supportive team with a customer-focused approach.

* Opportunity to work closely with technical teams and develop your skillset.

* Comprehensive training on our products and industry.

* Most weeks are 4 days (5 days is periodically required).

Job Details:

* Resumes supported with a Cover Letter will be favoured

* Salary: $56,160 to $60,000 per year + super (depending on experience)

* Schedule: 8.5 hours a day, generally working 4-days (Mon – Thu) plus one Friday per month.

Note: Steelx does not hire through recruitment agencies.

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