This is a Product Support Consultant role with JobAdder based in Sydney, NSW, AU JobAdder Role Seniority - junior More about the Product Support Consultant role at JobAdder Role: Our Support team here at JobAdder reflects the human side of our product. Every query is different from the next. Whilst you will endeavour to resolve most enquiries in the first touch, it’s your responsibility to ensure that each issue is seen through to a satisfactory outcome. Receiving and responding to customer product enquiries and issues via phone, email, and live chat. Taking tickets for a variety of reasons including answering frequently asked questions, troubleshooting and technical issues or bugs. Escalating technical issues and working with Development to resolve the issue. Reaching out to new clients to work one on one as they go live with the system. You are supporting the user to use our software products more effectively and will be able to utilise Zendesk to help in your endeavours. You: Previous experience in a customer support or service role within SaaS. You are the kind of Support Professional who can think on your feet and will not give up until there is a solution and the client is happy. You will enjoy speaking to lots of different clients and thrive on solving problems for them. You will be an efficient multitasker with demonstrated time management and prioritisation skills About JobAdder: At JobAdder, we’re not just another software company — we’re a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000 users worldwide, we’re reshaping the future of hiring. Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles. We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters — building meaningful, impactful relationships and changing lives — by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work. Perks & Benefits: Competitive Salary and annual remuneration reviews. Health & wellness benefits to support your physical and mental well-being. Remote work model with co-working options available - Sydney. Supportive team – Fun, caring colleagues with regular team-building activities and social events. Career experiences – Lateral, vertical, and rotational opportunities for development. Generous leave – Including birthday leave, a Joy day every quarter, and extra time off over Christmas. Paid parental leave – Generous leave, plus continued superannuation contributions while you’re off. A happy, respectful and energetic work environment where 95% of employees recommend working at JobAdder (check out our Glassdoor reviews!) Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the JobAdder team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Receiving and responding to customer enquiries Troubleshooting and escalating issues Supporting new clients Key Strengths Customer support experience Problem-solving skills ⏳ Multitasking and time management Why JobAdder is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with JobAdder not with Hatch.