Branch Manager / Loss Adjuster – Northern NSW
Location: Byron Bay.
Salary:
$110k + $15k car allowance + fuel card + bonus MAYDAY are excited to be assisting a global insurance brand with the recruitment of a Branch Manager / Loss Adjuster to lead their Byron Bay office. This is a key role where you’ll combine hands‑on claims work with branch leadership, client service, and business growth. If you’re a strong ECA looking to expand your career, this role offers a fantastic pathway toward Loss Adjusting and branch management responsibilities. What’s in it for you? Join a well‑established, global and growing insurance brand. Lead and grow a local branch in a collaborative, supportive environment. Permanent role with career progression opportunities. Competitive salary plus car allowance, fuel card, and bonus. Continuous training to develop your technical and leadership skills. Main Responsibilities: Oversee day-to-day operations of the Byron Bay branch, monitoring profitability and service standards. Provide both field and office based assessments of property claims. Manage a portfolio of large and complex property claims from assessment to settlement. Investigate damages, liaise with claimants, witnesses, lawyers, accountants, and other stakeholders. Set loss reserves, prepare detailed reports, and provide recommendations for litigation when required. Control claim costs while maintaining high service standards and meeting KPIs. Conduct business development by maintaining and growing client relationships. Support, mentor, and guide less experienced adjusters. Ensure compliance with insurance regulations and company policies. About you: Experienced Loss Adjuster or ECA ready to step into a leadership role. Strong knowledge of insurance practices, terminology, and claims procedures. Excellent report writing, verbal, and stakeholder management skills. Client-focused, professional, and able to work independently. Experience in branch management or business development is a plus. Full driver’s license and willingness to work across office and field as needed. If you’re ready to take your claims career to the next level and lead a branch in Byron Bay, we want to hear from you!
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