Job Description
About the role – 12-month Fixed Term Contract
It's an exciting time to be a Business Analyst at People First Bank. Our team of Business Analysts is at the forefront of shaping the creation of a new bank by working on complex, enterprise‐scale technology initiatives.
This role is for a Senior / Technical Business Analyst with deep Salesforce platform experience, playing a leading role in the design, delivery, and optimisation of our Salesforce ecosystem. The position works closely with Salesforce solution architects, administrators, developers, and integration teams to define requirements, drive platform‐aligned solutions, and ensure high‐quality outcomes across multiple Salesforce products.
Key Responsibilities
* Lead end‐to‐end business analysis for Salesforce initiatives, including enhancements, implementations, and platform optimisation.
* Elicit, analyse, and document detailed functional and non‐functional requirements aligned to Salesforce best practice.
* Translate business needs into Salesforce‐ready user stories, acceptance criteria, and functional specifications.
* Partner closely with Salesforce Architects, Developers, Admins, and integration teams to ensure shared understanding of solution intent.
* Analyse Salesforce data models, objects, fields, relationships, and data quality considerations to support design decisions.
* Define and document system integrations, APIs, data flows, and source‐to‐target mappings involving Salesforce.
* Support the design of Salesforce automation including flows, validation rules, approval processes, and triggers (conceptually, not development).
* Identify and manage risks, dependencies, technical constraints, and cross‐system impacts across Salesforce and downstream systems.
* Ensure Salesforce solutions comply with security, privacy, risk, and regulatory requirements.
* Support testing activities including functional testing, UAT, data validation, and release readiness.
* Collaborate with Product Owners and Program Directors to align Salesforce delivery with priorities, OKRs, and technology roadmaps.
* Create and maintain technical business artifacts such as process models, service blueprints, integration diagrams, and data definitions.
* Drive business readiness and change activities related to Salesforce releases and platform changes.
* Actively contribute to the Business Analyst Community of Practice, improving standards, tooling, and technical analysis capability.
* Mentor and support other Business Analysts, particularly in Salesforce‐related analysis skills.
About You
You are a highly experienced Senior Business Analyst with strong technical Salesforce capability, comfortable engaging architects and developers while remaining outcome‐focused for the business.
* 8+ years of experience as a Business Analyst, with significant experience on Salesforce platforms.
* Proven track record delivering Salesforce solutions in complex, enterprise, or regulated environments.
* Strong knowledge of Salesforce core concepts including objects, data models, security, automation, and reporting.
* Experience working closely with Salesforce technical roles (Architects, Developers, Admins).
* Strong background in Agile delivery, including writing high‐quality user stories for technical teams.
* Demonstrated ability to influence and negotiate with senior stakeholders.
* Strong analytical and problem‐solving skills, with attention to technical detail.
* Ability to manage competing priorities across multiple Salesforce initiatives.
* Comfortable working across both Agile and Waterfall delivery models.
* Proactive advocate for lean, agile, and platform‐aligned best practices.
* Strong facilitation skills, leading workshops focused on solution design and technical trade‐offs.
Essential Skills For The Role
* Hands‐on experience working with Salesforce CRM (Sales, Service, Experience Cloud, or similar).
* Salesforce data analysis, including object modelling, field usage, and data quality considerations.
* Integration analysis involving Salesforce APIs, middleware, and downstream systems.
* Source‐to‐target data mapping and transformation analysis involving Salesforce.
* Technical interface or integration specification documentation.
* Experience supporting Salesforce releases, enhancements, and platform upgrades.
* Financial services or highly regulated industry experience.
* Business process modelling aligned to Salesforce capability.
* SQL or data querying experience for validation and analysis (desirable).
* Salesforce certifications (e.g., Administrator, Advanced Administrator, Business Analyst, or equivalent) highly regarded.
* BABOK, Lean Six Sigma, or similar analysis certifications (desirable).
Location
While our primary office locations are in Adelaide and Brisbane, we welcome applications from candidates located anywhere across Australia.
Why You'll Love Working With Us
* Flexibility and hybrid working arrangements.
* Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
* Advance your career with training, study support, and project opportunities.
* Competitive leave benefits that empower employees to take time for themselves and loved ones.
* Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors' programme.
* Paid volunteering, Workplace Giving, and diverse community initiatives.
* Peer‐driven recognition programme.
A Bit About People First Bank
In March 2023, People's Choice and Heritage Bank merged to form Heritage and People's Choice Limited – Australia's leading mutual bank. With over 700,000 members and 1,900 employees, we are on an exciting journey to bring together our products, services, and technology under a single brand – People First Bank.
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