Job Description
This role involves providing exceptional customer support and operational excellence in a contact centre setting.
* Deliver professional and courteous interactions with customers through inbound and outbound calls.
* Respond to customer inquiries and provide accurate information and solutions in a timely manner.
* Escalate complex or unresolved issues to the relevant team or department.
* Maintain detailed records of customer interactions and follow-up actions.
* Achieve performance metrics, including call handling times and customer satisfaction scores.
* Contribute to identifying areas for process improvement within the contact centre operations.
* Collaborate with team members and other departments to effectively resolve customer concerns.
Required Skills and Qualifications
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and meet performance metrics.
* Strong problem-solving and analytical skills.
* Proficiency in using computer systems and software.
* Adaptability and flexibility in a dynamic contact centre environment.
Why This Role
This is an excellent opportunity to join a government department recognised for its commitment to delivering high-quality customer service and operational excellence. As a Contact Centre Operator, you will have the chance to develop your skills and contribute to improving customer experience.