In Recoveries, we've already paid the claim because our customer wasn't at-fault. We are now in the position to recover all costs from the at-fault third party.
You'll enjoy this Recoveries role if you want to sharpen your negotiation game, build deeper liability expertise, and turn pushback into understanding using a firm but friendly proactive approach. You'll review accident details, apply road rules and legislation, issue formal recovery demands, and negotiate disputed liability, often with uninsured third parties, who may not always agree with you.
This is a challenging yet rewarding role where you play a pivotal part in supporting vulnerable people involved in an accident, helping them through difficult situations, and working with them to find fair solutions.
What You'll Be Doing
A full-time role in-office at Sippy Downs, Monday to FridayAssisting vulnerable people involved in an accident where our customer wasn't at-faultBuilding the recovery case by reviewing accident details, statements, and evidence to determine liabilityDrafting and issuing formal recovery demands, negotiating disputed liability directly with uninsured third partiesFollowing up consistently when matters stallManaging a portfolio of claims at different stagesKeeping clear, compliant documentation to support every position takenWorking toward measurable recovery targets
What Great Looks Like
Resolve conflict promptly and professionallyExpect resistance and come prepared with facts and logicProactive and empathetic to approach each claim in a friendly but firm mannerClaim details are accurate and promptly updated to ensure your portfolio remains organisedFollow compliance, privacy, and risk requirements consistently Calm under pressure and don't rattle easilyQuick thinker when conversations shiftPrevious experience in debt collection is highly regarded
If you can see yourself growing into this, you'll likely love it here.
Why Youi?
We're here to make insurance more human. That means getting to know our customers properly so we can support them when it matters most. And it means supporting our people to grow, not just get through the day. Here, you'll be trusted to own your work, while knowing support is there when you need it. You'll see the outcomes of what you do, in real time, for real customers.
Your career can be shaped around who you are with work that's a bit more you-shaped.
What You'll Get
Set start and finish times so you can plan life outside work22 days annual leave, plus volunteer leave and yearly salary reviewsReal pathways to grow your career, with plenty of people promoted from withinPaid training at the start and ongoing coaching as you growA team environment where people back each other and keep things realAn award-winning reward and recognition programFree skin checks, flu jabs, and financial wellbeing sessionsDiscounted gym access through Fitness PassportDiscounted Youi insurance productsEnd-of-trip facilities and casual dress code
Ready?
Hit Apply and we'll circle back.