Salary Package: $140K Base Salary, 12% Superannuation and Car Allowance
Location: Bassendean WA
This is an opportunity for an experienced Service Centre Manager to lead and grow a high-performing aftersales operation within the heavy vehicle and specialised equipment sector. This is a senior leadership role with full responsibility for service delivery, financial performance, team leadership and customer satisfaction across a multi-site service operation. You will play a pivotal role in driving aftersales growth, improving operational efficiency and strengthening long‑term customer relationships across councils, contractors and fleet operators.
The Role
Reporting to a Regional Manager, you will take ownership of the day-to-day and strategic performance of the service centre, working closely with workshop leaders, mobile field teams and national aftersales stakeholders.
Key responsibilities include:
* Full P&L ownership for the service centre, including labour recovery, margins, stock control and cost management
* Leading workshop and field service operations to ensure safe, timely and high-quality repairs and preventative maintenance
* Driving aftersales revenue growth across service, spare parts, refurbishment and warranty support
* Building a strong, safety-first culture through coaching, performance management and capability development
* Acting as the senior local point of contact for key customers, managing escalations and service reviews
* Overseeing warranty processes, compliance, quality standards and continuous improvement initiatives
About You
You are a commercially minded service leader with a strong technical foundation and a proven ability to run complex workshop operations.
You will bring:
* Minimum 8 years' experience in service management or heavy vehicle workshop leadership
* Trade qualification (heavy vehicle or mechanical) or equivalent technical background
* Demonstrated experience managing P&L and operational performance
* Strong leadership capability with the ability to engage, develop and retain technical teams
* A customer‑centric mindset with the confidence to engage senior stakeholders
* Sound knowledge of warranty management, safety, compliance and quality systems
What's On Offer
This is a permanent, full-time leadership role offering genuine scope to influence outcomes, improve systems and drive long‑term value for customers and the business.
Why Apply?
* End‑to‑end ownership – lead operations, people and commercial outcomes, not just the workshop
* Growth‑focused role – play a key role in expanding after sales, service agreements and lifecycle value
* Established, supported environment – strong national backing, systems and long‑term customer base
If you're a Service Manager ready to step into a broader, more impactful leadership role, this opportunity offers both challenge and long‑term growth.
Apply now to submit your expression of interest.
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