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Account/Project Manager – Mid-Level (Agency Experience)
Newcastle NSW or Sunshine Coast QLD (Hybrid)
Full-time | 3–5 Years Agency Experience
The Creative Collective is on the hunt for an ambitious and agile Account/Project Manager to join our award-winning team. Based in either Newcastle or the Sunshine Coast - or working flexibly with the ability to attend in-person team gatherings and offices in one of these locations - this is a pivotal role in a fast-moving agency with real variety and impact.
We’re in a strong growth phase and need someone confident, organised and commercially minded - a doer who’s not afraid to roll up their sleeves and pitch in beyond their formal job description when needed.
This is the ideal opportunity for someone with 3–5 years of marketing, digital or creative agency experience looking to take the next step. You’ll be across a diverse portfolio of clients and projects - from social media campaigns and paid ads to content production and reporting - and you'll also support the sales process by qualifying inbound leads (we’ll train you if you’re not already confident).
What we’re looking for:
You’re likely a marketing generalist with strengths in a particular area, and while you might not be “on the tools” every day, you’re not afraid to jump in to meet a deadline or help a team member.
You can confidently manage digital campaigns, liaise with specialists, speak the language of SEO and paid media, and collaborate with internal and external teams. Curiosity, initiative and follow-through matter more than perfection.
Key responsibilities
* Manage a variety of marketing projects and retainers - on time, on budget, and on brief
* Build strong, ongoing client relationships built on trust, clarity and results
* Qualify inbound leads and support the sales process (we’ll guide you)
* Develop scopes, timelines and budgets, and manage any changes smoothly
* Coordinate delivery teams (internal and external) to ensure consistent output
* Keep clients and stakeholders informed with clear updates and reporting
* Identify ways to grow accounts and increase value for the business and client
* Contribute ideas and improvements to strengthen agency operations
What you’ll bring
* 3–5 years of experience in a digital, creative or marketing agency
* Confidence juggling multiple client accounts and tasks under pressure
* Familiarity with key digital marketing services – especially paid social and SEM
* Strong written, verbal, and virtual communication skills
* A natural sense of ownership and drive for results
* Bonus points for experience with: ActiveCampaign, Teamwork, SEMrush, Agency Analytics, Loomly, Xero
* A keen interest and open attitude to Ai and automation.
Why The Creative Collective?
We’re a female-led digital agency with offices in two of Australia’s most vibrant regional hubs, supported by a flexible national team. We pride ourselves on our diversity, our collaborative spirit, and our commitment to evolving how great marketing gets done.
* Professional development allowance
* Retention and team performance bonuses
* Office exchange opportunities between NSW and QLD
* Supportive leadership, clear career progression, and recognition for your work
A strong salary package tailored to your experience and potential.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Marketing Services
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