Permanent full time role
About Westminster
Westminster is an Early Learning to Year 12, coeducational day and boarding, Uniting Church school with a proud history and an exciting future. We commit to helping all students and staff achieve more than they thought possible through an adventurous education, which takes place anytime our students are challenged in their learning and when staff explore new opportunities to improve their profession. Since opening in 1961, Westminster’s vibrant sense of community has shaped our welcoming, down-to-earth character, enriched by School values of being brave, humble, kind, authentic, resilient and curious.
About the role
The Service Desk Support Technician is a pivotal role in supporting the technology needs of all members of the School’s community. Technology is used heavily in every learning space and office, and being the first point of contact for service delivery is vital to the efficiency of the ICT team. The Service Desk Support Technician is a customer focused role first and foremost, where every interaction with a staff member or student should be positive.
Your key responsibilities also include:
- To provide assistance, technical support, and general troubleshooting for internal customers via the ICT Help Desk service
- Demonstrating a people first service approach to all aspects of the role
- Taking ownership of the customers’ experience by driving service and process improvements and identify and escalate known errors when required.
- Managing the deployment of end user devices for relevant stakeholders. This includes the use of MDMs (Mobile Device Management) to deploy appropriate software and policies to laptops, tablets and other devices for students and staff.
- Assist with the hardware build, configuration, setup and imaging of laptops and desktops when required.
To be successful in this role, you'll have:
- Ideally a minimum of 1 to 3 years proven experience in a similar role
- An ability to troubleshoot and problem solve with positive decision-making skills
- Strong communication skills, including the ability to communicate effectively, both in writing and verbally, with technical and non-technical stakeholders of all demographics
- Strong customer service skills and orientation including the ability to demonstrate patience and empathy to all customers
- An abundance of initiative with the ability to get things done
- An ‘opportunity’ mindset when issues arise. You'll be able to see an opportunity to automate, innovate or simplify to make the user experience with technology better
- Formal, relevant and recent IT qualification(s) (eg Microsoft/Tafe certifications, post-secondary qualifications) would be highly regarded.
If you are a hands-on, can-do person with a mature attitude and can apply sound judgement in your day to day work, then this might be your next role.
A position description is available on our website under Careers - www.westminster.school
To apply, please submit via SEEK your resume and a cover letter addressed to Sarah Goldsmith, ICT Service Delivery and Project Manager.
Applications close 9am Thursday 3rd of December 2025.
Applications will only be accepted when submitted through Seek.
Westminster, where you can achieve more than you thought possible.