Job Title:
As a Dental Assistant, you will play a vital role in the success of our dental practice. Your primary responsibilities include assisting dentists during patient appointments, coordinating clinical facilities and equipment, and maintaining patient safety and satisfaction.
Key Responsibilities:
* Administration: Conduct tasks according to established policies and procedures, provide administrative support to dental practitioners, and maintain accurate records.
* Operational Effectiveness: Follow standard operating procedures, develop professional relationships with centre staff and dental professionals, and ensure general maintenance and appearance of the practice.
* Reception: Greet patients warmly, explain payment and appointment cancellation policies, book appointments efficiently, and manage patient complaints effectively.
* Clinical Governance: Comply with infection control and WHS requirements, identify areas for improvement, and implement changes accordingly.
Requirements:
• Previous experience in dental assisting or customer service preferred
• Strong communication skills, both verbal and written
• Ability to work well under pressure and multitask effectively
• Computer skills, including proficiency in software applications used in the dental industry
• Calmness under pressure, empathy, and effective listening skills
• Team contributor with a strong focus on collaboration and teamwork
• Possession of current or previous exposure to the dental industry or customer service/hospitality role highly regarded
Benefits:
• Competitive salary package
• Opportunities for professional growth and development
• Collaborative and dynamic working environment
• Recognition and rewards for outstanding performance
• Comprehensive training and support provided by experienced professionals