Employment Type: Permanent Full Time Position Classification: Telephonist Level 2 Remuneration: $68,155.65 – $70,929.46 per annum + 12% Super + Salary Packaging Location: Singleton District Hospital Hours Per Week: 38 Requisition ID: REQ637646 Closing Date: Monday 16th February 2026
EEO Statement
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 19. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About Singleton Hospital
Singleton District Hospital is a heritage-listed facility that has proudly served the local community since 190. Formerly known as Dangar Cottage Hospital, it was the first permanent hospital in the Upper Hunter region and continues to play a vital role in delivering quality healthcare services. The hospital provides a broad range of services including 24-hour emergency care, inpatient and maternity services, allied health, dialysis, medical imaging, pathology, physiotherapy, occupational therapy, podiatry, social work, speech pathology, orthopaedics, surgery, women's health, and virtual care.
The Role
An exciting opportunity exists for a motivated and customer-focused Telephonist Level 2 to join the team at Singleton Hospital. The Telephonist is responsible for managing incoming and outgoing calls in a busy hospital environment, operating the hospital switchboard, and coordinating emergency paging (including cardiac arrest, trauma alerts, and security requests). The role also includes clerical duties and providing a professional, courteous, and efficient service to patients, visitors, and staff. The switchboard is located at the Reception Desk within the Emergency Department and serves as the primary point of contact for the hospital.
Hours: Monday to Friday, 7:30am – 4:30pm, with a 60-minute break. Roster: Participation in a 7-day roster covering a 24-hour service may be required.
Responsibilities
* Operate hospital switchboards and paging systems.
* Assist staff and clients in a high-volume environment.
* Maintain professionalism, remain calm, clear, and courteous in all circumstances.
* Work across a rotating roster covering all shifts.
Qualifications and Requirements
* Experience operating hospital switchboards and paging systems.
* Proven ability to assist staff and clients in a high-volume environment.
* Excellent communication skills.
* Willingness to work across a rotating roster covering all shifts.
* Must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport.
* Additional eligibility: participation in a 7‐day roster covering all shifts to cover a 24‐hour day.
Benefits
* Proximity to shopping and local services.
* Monthly Allocated Days Off (ADO) for full‐time employees.
* Four weeks annual leave (pro‐rata for part‐time employees).
* Paid parental leave (for eligible employees).
* Salary packaging options up to $11,600 plus novated leasing.
* Fitness Passport for you and your family.
* Employee Assistance Program (EAP) for staff and family members.
* Opportunity to work and collaborate with a range of non‐clinical and clinical professionals.
Additional Information
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date. We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
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