Overview
AQWA’s Education department is seeking an Ocean Guide. Ocean guides interact with visitors in a fun and engaging way to create wonder and respect for the marine life and environment of Western Australia. They help ensure visitors have an enjoyable experience and contribute to visitors’ curiosity and connection with the marine world.
You'll play a crucial part in building and maintaining systems for our world-class displays of coral, fish, and other marine life. Reporting directly to the Education Manager, you'll work alongside a dedicated team passionate about the marine environment.
Responsibilities
- Interacting with visitors in casual engagements, scripted presentations, workshops and guided tours.
- Running interactive education programs for the public as well as school and vacation groups (including scripted talks, science experiments, hands-on activities).
- Conducting additional visitor experiences such as Behind the Scenes tours, Glass Bottom Boat tours and Birthday Parties.
- Feeding marine life during presentations and tours.
- Maintaining presence on the aquarium floor and being an approachable, helpful front-of-house staff member for customers.
- Ensuring aquarium exhibit areas are correctly set up/closed down and that a high level of presentation (clean, safe, secure, operating correctly) is maintained throughout your shift.
- Answering questions, providing assistance as required and delivering exceptional levels of customer service.
- Learning and disseminating information on the marine workplace, its inhabitants and AQWA’s exhibits on an ongoing basis.
- Ensuring the security, health and safety of AQWA visitors, employees and animals at all times.
- Adhering to all AQWA policies and procedures and all regulatory requirements.
- Presenting information in fun and entertaining ways to people of all ages and backgrounds.
- Maintaining a lively and enthusiastic personality with exceptional communication skills and professional personal presentation at all times.
- Learning and disseminating information quickly and working to deadlines while adhering to the Guides presentation schedule.
- Maintaining good working knowledge of workplace and occupational health and safety.
- Bringing a keen interest and passion for the marine environment; available to work at least alternate weekends and during school holidays and other busy periods as rostered.
- Possessing a qualification in Marine Science and prior experience presenting information to the public.
- Experience working in a busy tourist operation environment.
Qualifications and Requirements
- Qualification in the field of Marine Science.
- Experience presenting information to the public.
- Experience working in a busy tourist operation environment.
- Availability to work at least alternate weekends (both Saturday and Sunday); some weekdays and public holidays as rostered.
- Good working knowledge of workplace and occupational health and safety.
- Keen interest in and passion for the marine environment.
- Experience in engaging diverse audiences with energy and clarity.
Application Process
Your application will include the following questions:
- How many years of experience do you have as a Guide?
- Which of the following statements best describes your right to work in Australia?
- Have you worked in a role which requires a sound understanding of OH&S;/WHS?
- Do you have customer service experience?
- Do you have a current Working With Children (WWC) Check?
- Do you have a current Australian driver's licence?
Note: This job description is provided by AQWA and reflects typical responsibilities and requirements for the role. Source references and extraneous historical text have been removed for clarity.
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📌 Ocean Guide
🏢 AQWA
📍 City of Joondalup