Description
Service Advisor – Wetherill Park
We believe in flexibility, so you can explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
Join our dynamic team in Wetherill Park as we seek a talented Service Advisor to support our technicians. If you thrive in a collaborative environment and are passionate about optimising service operations, we invite you to bring your expertise to our dedicated team.
In this role, you will make an impact in the following ways:
1. Provide support to the On Highway and Powergen supervisors.
2. No direct reports; all technicians report to the Supervisors.
3. Create and process repair orders.
4. Submitting warranty claims and seeking approval for goodwill warranty.
5. Prepare and send the Invoice proposals and request the Purchase order number.
6. Takes credit card payments over the phone and pre-authorisation payments using the Cummins system.
7. Provide prompt assistance to technicians in the absence of the supervisors.
8. Non – customer facing role
9. Escalates non-routine issues, providing documentation through the TSR process.
10. Learn new and existing Cummins processes, systems, and practices.
11. Generate accurate quotes, invoices, and reports for the customers.
12. Great ability to work within a team environment.
To be successful in this role, you will need the following:
13. Relevant experience working in a similar industry.
14. Trade qualified preferred but not essential
15. Good time management skills
16. Communicates effectively
17. Able to manage conflict
18. Service Documentation
19. Action-oriented
20. Self-motivated and capable of working independently.
21. Demonstrated commitment to delivering exceptional customer service.
22. Keen attention to detail.
23. Sound computer experience
Compensation and Benefits
24. Monday to Friday role providing a work-life balance.
25. Competitive hourly rate paid as a permanent salary (Or Permanent Salary)
26. Overtime & Loading penalties
27. Safety equipment / PPE provided
28. Uniforms provided and laundered
29. Income Protection continuance insurance
30. Discounts with select private health insurance, PC software/hardware and a range of vehicles
31. Annual remuneration review
32. Professional development opportunities and training provided.
33. Supportive and enjoyable team culture.
34. Participation in an annual variable compensation (bonus) program
35. A range of personal and professional benefits
36. Onsite parking
37. Employee Assistance Program available to employees
At Cummins, we are an equal-opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons regardless of race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
Job SERVICE
Primary Location Australia-New South Wales-Sydney-Australia, Wetherill Park, Distributor BR 210
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Mar 18, 2024, 8:00:15 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Ineligible
Req ID: 2400025J