Job Title:
Front Office Team Leader
About the Role:
The Front Office Team Leader is responsible for overseeing daily front office operations, leading and coaching a dynamic team, and ensuring service excellence that exceeds guest expectations.
Key Responsibilities:
* Lead from the Front: Inspire and mentor your team, fostering a culture of excellence and service.
* Drive Guest Experience: Oversee and actively participate in the guest experience journey.
* Upskill and Coach: Identify development opportunities and provide coaching and training.
* Operational Oversight: Ensure smooth daily operations, accurate reporting, and adherence to brand standards.
* Collaboration: Work cross-departmentally with Housekeeping, Events, Maintenance, Food & Beverage, and Sales.
* Strategic Input: Contribute to hotel strategy and optimization with senior management.
About You:
You'll thrive if you're a proactive leader passionate about people and operational excellence. You're eager to advance your hospitality leadership career.
You bring:
* 2+ years in a hotel front office leadership role (e.g., Front Office Supervisor, Duty Manager)
* A warm, polished, professional demeanor
* Strong organizational and problem-solving skills
* Proven leadership, coaching, and motivation abilities
* A growth mindset and commitment to improvement
* Flexibility for a rotating roster, including weekends and evenings
Benefits:
Pathway to Progression: We're committed to developing future leaders. As the Front Office Team Leader, you'll be mentored for potential management opportunities by Hotel Senior Management.
Empowered Leadership: Lead from the front, coaching, mentoring, and developing your team members to success.
Vibrant, Team-Centric Culture: Be part of a high-performing and collaborative hotel team.
Hands-On Impact: Influence guest interactions and streamline operations, shaping every step of the guest journey at our hotel.