The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 8.3 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream. We dream big but keep things simple to act fast.If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! JOB PURPOSE: Delighting our customers by providing an exceptional experience enables our business to win and grow. Learn from brilliant leaders and diverse colleagues in a global environment, becoming your best self. Are you passionate about providing superior customer experience and driving operational excellence? Then this role is tailored for you. KEY RESPONSIBILITIES: To provide systems support to CD (Customer Development) team across our system platforms such as but not limited to; Newspage, TPM (Trade promotional management), PEA (Post Event Analytics), CD Livewire, High Radius, Uniprom and MDM (Master Data Management) related processes. Working to ensure automation remains high by suggesting improvements and ensuring any system issues are resolved. To provide systems support for all end users involved in plan, MDM collect and deductions processes. Master Data Management & Data Governance Maintaining and managing accurate customer and vendor master data for distributors, secondary customers and ice cream customers Master Data Management for customer hierarchy in SAP, and all master data required in CD Livewire and TPM Master data updated and consistent between High Radius, SAP, Uniprom Ensuring data governance in the tool Systems Ownership, Administration & Controls Key user and system admin for all CD systems Monitoring suggested changes through the Change Request process Conducting system testing for any changes or enhancements Manage necessary finance audits for key financial systems maintaining relevant SODs and SOAs within the systems Training, Accreditation & User Support Timely and relevant systems training for ALL Customer Managers & Assistants Lead training on key reporting systems (CD Livewire, Self Service Tool & PEA) within ANZ for CD teams Development of accreditation to ensure user base has understood and applied the training. Accurate training records kept of training provided To provide regular and relevant training and user support for claims process and tools Reporting & Business Partnering Timely and accurate delivery of reporting To provide effective business partnering to the CD, finance and SC (Supply Chain) community, assisting in the planning process and accuracy of forecast Claims Management, Governance & Optimisation Monitoring the auto-match % in HRC and suggesting ways to improve Reviewing / maintaining business rules with CDMs (Customer Development Managers) Driving down the number of exceptions by governing the promotional claim process with CDMs Identifying new enrichment rules to improve success rates within the tool Ensuring the claim aggregation process is working efficiently Systems Implementation & Change Management Delivery OTIF of all new system implementations in Plan, MDM & Collect pillar, including changes or enhancements, including training and change management of CD users WHAT YOU NEED TO SUCCEED: SKILLS: Trusted Business Partner - Ability to build relationships with a wide range of cross functional internal & external stakeholders Well‑developed analytical skills, with the ability to identify issues, generate insights and recommend practical actions Proven capability in performance management, including holding others accountable for outcomes Experience operating in a changing environment, with the ability to design and embed effective processes Leading and building teams (on and off shore) EXPERIENCES & QUALIFICATIONS: Minimum 3 years of experience of Master Data Management, Systems ownership and training, and claims management desirable Previous experience with project management in cross functional roles Previous experience within FMCG, working with Trade Promotion Management systems highly desirable Experience with Salesforce platform advantageous LEADERSHIP: Motivated self starter who requires minimal supervision and excellent time management skills Bias towards action and adaptable to a dynamic / fluid environment Confident communicator who enjoys collaborating with other people and teams across multiple functions Keen to learn new systems and gain greater understanding of the FMCG sector Good understanding of IT and non-IT systems WHAT YOU CAN EXPECT: A unique mix of global scale & start-up spirit—€8.3bn powerhouse with an agile, entrepreneurial mindset. We’re building a new high growth Ice Cream company from the ground up. Career without limits—42 markets, international opportunities, and fast tracked growth. A performance-driven culture—Freedom to act, disrupt and grow – your success is measured by impact. A company that celebrates joy, innovation, and purpose—We create extraordinary careers, just like our ice cream creates extraordinary moments. ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : We are all about growth We operate with speed and simplicity We win together with fun We boldly innovate to disrupt our industry We care and challenge We are experts in the Ice Cream Category ADDITIONAL INFORMATION The Magnum Ice Cream Company embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. For the recruitment of this position, we would like to emphasize that local conditions apply to the position ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV (max 3 pages) a motivation letter. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application. Disclaimer Equal Opportunity Employer: The Magnum Ice Cream Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We take pleasure seriously. Join the Ice Cream team now! TMICC TMICC ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : · We are all about growth · We operate with speed and simplicity · We win together with fun · We boldly innovate to disrupt our industry · We care and challenge · We are experts in the Ice Cream Category ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE? Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application. The Magnum Ice Cream Company (TMICC) is an organization committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. This means we encourage people with all backgrounds to apply, including Aboriginal and Torres Strait Islander Peoples, Māori and Pacific Peoples, and people with disabilities. At The Magnum Ice Cream Company we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! We encourage you to advise us at the time of your application if you require any reasonable adjustment so that we can support you through your recruitment journey.