About the role We’re looking for an Area Manager to join our team and play a key role in managing and growing relationships with our strategic retail partners. If you’re passionate about driving sales growth, delivering impactful training, and building strong partnerships, this is the role for you! Responsibilities: Partner & Store Relationship Management: Build and strengthen relationships with regional and store managers, owners, and sales teams across your territory. Training & Compliance: Deliver structured training to enhance product confidence, selling capability, and responsible finance practices. Ensure compliance with Latitude’s policies and responsible lending obligations. Sales Growth: Drive business sales goals and targets through collaboration, coaching, and identifying sales opportunities. Retailer Insight: Develop a deep understanding of retailer operations, tailoring support to meet their goals and challenges. Partner Support: Provide responsive servicing support to retail partners, resolving queries and troubleshooting issues. Execution Excellence: Ensure stores are equipped with up-to-date POS finance collateral and promotional materials and support national/local campaigns. Reporting & Territory Management: Maintain accurate reporting on store engagement, training status, and performance trends, using data insights to prioritise actions. What you’ll bring: Experience in partner management, operations, or commercial support within retail, financial services, payments, or franchise networks. Strong understanding of POS finance processes, including onboarding, pricing, applications, settlements, and compliance. Exceptional organisational skills to manage a large portfolio (~150 SMB partners) with accuracy and prioritisation. Experience with CRM and contract/order management systems, ensuring data integrity. Proven ability to deliver compliance-led activities, such as training and governance inputs. Analytical skills to leverage dashboards, KPIs, and insights for decision-making. Strong stakeholder engagement skills, with the ability to drive accountability across teams. Clear and concise communication skills, both written and verbal. A continuous improvement mindset to identify inefficiencies and scale processes effectively. Team leadership or coaching experience (advantageous but not essential). Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you! Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both. At Latitude, we make it possible – for our customers, our communities, and our people. We believe in creating opportunities that truly matter, helping you thrive both professionally and personally. That’s why we offer benefits that make a real difference in your life. We make it possible… to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative. to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office two days a week to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness. to access great financial benefits – with discounts on Latitude products and services. We're Latitude, partners in money Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans are what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Take ownership, Win together, Pursue excellence, and Create tomorrow Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.