Permanent, Full-Time Position
- Located In Melbourne's South-East
- Mix of Project & BAU Type Work
**Role Purpose**
**Responsibilities**
- Maintain the CE incident and service queues.
- Responsible for triaging and investigation service requests, incidents, and defects to provide adequate information to vendor for solution design and development.
- Perform Dynamics365 CE design and configuration to resolve functional service requests, incidents,and defects.
- Maintain and update functional documentation.
- Stay up to date with Dynamics365 CE releases and best practices and leverage the features that are relevant to organisation.
- Engagement with business stakeholders to identify potential Dynamics365 CE solutions to meet business needs.
- Other responsibilities as directed by the Team Lead.
**Key Competencies**
- Typically require a tertiary qualification in an IT discipline
- Relevant tertiary qualification at defree level
- Minimum experience in similar Dynamics365 CE Analyst/Junior functional Analyst role.
- At least 1 year of experience with Dynamics365 CE