Band 5 - base salary from $121,231 per annum (plus super) - total package to be negotiated with preferred candidate based on skills and experience
We are seeking a dynamic and visionary individual to help lead change in this exciting journey of shaping a cutting‐edge Customer Experience Strategy.
As a driving force behind our Customer Experience Strategy, you will help orchestrate its creation and execution. Your strategic mind will play a pivotal role in not only achieving our customer satisfaction targets but also in elevating them to new heights through a series of innovative enhancements.
Your expertise won't stop there! You will be a guiding light for our internal stakeholders and foster stronger, more meaningful connections with our customers, both directly and indirectly. Your influence will extend across TasNetworks, instilling a customer‐centric mindset that resonates throughout the organisation.
But that's not all – your impact will extend into the digital realm. Your role will encompass active participation in advancing our customer‐facing applications and communication platforms to best meet the needs and expectations of our customers.
By harnessing the power of customer data, feedback, and analytics, you will help pinpoint service gaps and potential areas for improvement. Your insights will shape our strategic direction, ensuring our services align perfectly with customer expectations.
Join us in this exciting Hobart‐based opportunity to transform customer experience. If you are driven, innovative, a doer, and passionate about making a lasting impact, we invite you to be a part of TasNetworks' journey to redefine customer experience.
About you
Being equipped with tertiary qualifications in areas such as Business, Psychology, Marketing and/or Communications, you'll possess the foundational knowledge to adeptly navigate the intricacies inherent in this role.
Although not obligatory, displaying a strong foundation of experience or knowledge in areas such as Behavioural Science, Change Management, Market Research, Design Thinking, Service Design or User Experience will stand to greatly amplify your capacity for innovative contributions.
With a minimum of 5 years of hands‐on experience in a strategic customer experience role or agency background, you showcase the ability to navigate complexities and anticipate forthcoming opportunities.
Demonstrating proficiency in establishing robust and influential relationships with both internal and external stakeholders underscores your talent for fostering collaboration and magnifying our influence.
Leveraging your experience in utilising data to prompt informed actions underscores your analytical skills and your capability to guide decisions grounded in evidence.
Whilst not obligatory, a familiarity with the electricity or utilities industry will notably enhance your effectiveness in shaping strategies that elevate customer experience.
What's on offer
This is a fixed‐term, 12‐month offering, based out of Lenah Valley, offering an attractive remuneration and benefits package.
At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.
As an "employer of choice" we have endless stories about how amazing it is to work at TasNetworks. In addition to the great culture and support, we offer excellent employee benefits including:
* Free onsite car parking
* 20 days of annual leave per year + an additional 3 days of leave between Christmas and New Year
* Electricity discount of 16.66%
* 17.5% leave loading (paid annually)
* Career development – we have our own RTO and can create personalised career pathways in both trade and leadership
* Onsite gyms (plus an annual health and wellbeing rebate)
* All the tools and equipment you'll need to be successful
We are proud to be work180 accredited, check us out here.
How to apply
Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click here.
Applications close 11:59pm Sunday 22 March 2026, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.
For further information about the role, please contact Adam Hinds, Leader Customer Experience – **********@tasnetworks.com.au
TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature‐aged people.
To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre‐employment checks.
About Us
TasNetworks is Powering a Bright Future by delivering safe and sustainable essential services while maximising value for all of Lutruwita/Tasmania.
As Tasmania's provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and we are committed to working with our community to make a meaningful difference to the lives of Tasmanians – through and beyond the delivery of electricity and telecommunication services.
By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.
Together, we are powering a bright future for Lutruwita/Tasmania.
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