Job Description:
The primary purpose of the Technical Manager is to oversee the day-to-day operations of food safety and quality management systems. Ensuring that all products meet legislative and customer requirements, including FSANZ, GlobalG.A.P., HARPS, SQF, and Export Registered Establishment.
Duties and Responsibilities:
* Ensure the implementation and maintenance of food safety and quality management systems and customer requirements.
* Update the company on changes to relevant legislation, food safety and quality standards, and industry developments, and update the Quality Management System (QMS) accordingly.
* Conduct and oversee regular internal audits to ensure compliance with QMS.
* Prepare the company for and undertake external third-party food safety and quality audits as well as customer audits.
* Conduct supplier audits where necessary.
* Establish and implement training programs to cover functions affecting product legality, food safety, and quality, and inform staff of their responsibility to report food safety and quality issues to senior staff.
* Support the Operations and Production Managers by providing technical training to employees as requested.
* Oversee the laboratory-testing program.
* Interpret results and discuss with directors any atypical results.
* Oversee investigations into customer complaints and internal corrective actions requests (CARs), including root cause analysis and ensuring effective corrective actions are implemented.
* Oversee all product development activities pre- and post-launch, ensuring all food safety and quality requirements are being met.
* Oversee completion of verification and calibration schedules in a timely manner.
* Be the primary contact within the business for all customer quality/technical departments, especially establishing and maintaining relationships with major customers.
* Member of the HACCP, Recall, and Crisis Teams.
* Initiate and drive continuous improvement activities.
* Assist the HR Manager with ethical audit activities that overlap with QMS, such as training, OHS, etc.
* Provide leadership and support to reporting lines within the Technical Team.
* Support OHS initiatives and the company's core values.
* Assist in workplace inspections, hazard identification, incident reporting, and monitoring as required.
Required Skills and Qualifications:
* Bachelor of Science or equivalent with a minimum of 7 years experience in a QA or Technical role within the food industry.
* Excellent English communication skills with all levels within the business, both verbal and written.
* Spoken fluency in another key worker language is highly advantageous.
* Experience in working with GlobalG.A.P., SQF, and fresh produce is desired.
* Previous manufacturing experience is considered well-regarded.
* Advanced knowledge of Microsoft Office products is essential, along with document creation and control.
Benefits:
We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.