Job Description
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This is a challenging opportunity to work in a Housing Service Centre, providing a range of services and advice to customers with complex needs. The successful candidate will be responsible for managing property maintenance, conducting property inspections, maintaining accurate customer and property records, and liaising with other housing providers to ensure compliance.
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Key Responsibilities
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* Manage property maintenance and conduct property inspections.
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* Maintain accurate customer and property records using the Microsoft Suite and internal IT systems.
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* Manage tenancy arrangements, allocations, changes of tenancy, and vacancies, and liaise with other housing providers ensuring departmental compliance.
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* Respond to customers face-to-face and via the telephone, undertake customer interviews, make referrals to support service agencies, and assess new social housing and private housing assistance applications from customers.
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* Manage and monitor rent and maintenance arrears, rent assessments, payment arrangements, refunds, and collections.
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* Conduct home visits to properties and investigate and facilitate any tenancy disputes and complaints.
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Required Skills and Qualifications
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The successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer-facing role. They will be able to demonstrate the following:
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* Proven customer service experience (telephone and face-to-face).
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* Previous experience in the community services industry is highly desirable but not essential.
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* Excellent communication and de-escalation skills.
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* Able to work under pressure in a fast-paced environment.
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* Basic to intermediate Microsoft Office skills and confidence to quickly learn additional IT systems.
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* High confidentiality, empathy, and resilience to deal with vulnerable customers.
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* A National Criminal History check will be required before placement.
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* A current driver's license.
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Benefits
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This is an exciting opportunity to work in a supportive environment and contribute to the success of the team. The successful candidate will have the chance to develop their skills and experience, and take on new challenges and responsibilities.
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What We Offer
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We offer a competitive salary and benefits package, including opportunities for professional development and career progression. If you are a motivated and experienced individual looking for a new challenge, we encourage you to apply.
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How to Apply
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To be considered for this position, please submit your application, including your updated CV and cover letter, in Microsoft Word format. You can also contact us directly to discuss the opportunity further.