**About you**
You are an enthusiastic and positive customer focused individual with excellent attention to detail and a strong work ethic. You have exceptional verbal and written communication skills, and a courteous and congenial approach to resolving conflict. You thrive on working in a fast-paced environment within a high performing team and enjoy learning new skills and systems. You are pragmatic and flexible and show outstanding initiative in your work. You are a respectful and qualified person who demonstrates exceptional moral values in everything you do.
**About the role**
Reporting to the National Operations Support (NOS) Team Leader, you will play a key role in the day-to-day running of facility operations and support management. Operating in a fast-paced and dynamic environment, you will play a vital role towards maintaining continuity of service delivery for these 24x7 secure environments. You will provide high quality administrative support to a broad range of facility stakeholders across both the Justice and Immigration networks, answering volume telephone requests, and processing data, accounts and invoices.
- To be successful in this role, you will have:_
- The highest levels of personal integrity and ethical behaviour
- Year 12 certificate or equivalent relevant experience
- Experience using Government Data Systems (Portals) or Corporate CRM's
- Sound experience in a customer service, or administrative position
- Experience working in a call/contact centre or working in high volume phone calls
- High level computer skills
- Excellent functional knowledge of the Microsoft Office suite
- Full working rights in Australia
This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role.
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📌 Administration Officer
🏢 Serco
📍 Canberra