Home_work Hybrid
Posted 2 days ago
Overview
The UX Designer will deliver cohesive, measurable user experiences that align with business goals and customer needs - improving conversion, retention and satisfaction across the end-to-end journey.
Responsibilities
Champion the end-to-end customer experience: map journeys, identify pain points and define opportunities across web and app.
Translate research insights and analytics into clear hypotheses and testable design solutions, with success metrics (e.g., NPS, CSAT, task success).
Plan and conduct lean research (usability tests, interviews, surveys) in partnership with User Research; synthesise findings into actionable recommendations.
Create user flows, wireframes and high-fidelity prototypes; present rationale, facilitate feedback and iterate rapidly.
Apply AI-enhanced design tools (e.g., Figma Make) to accelerate ideation, generate variations and content, and improve craft; with a focus on streamline handoffs and workflows.
Contribute to and evolve the design system (components, patterns and documentation) to ensure consistency, quality and scalability.
Collaborate closely with Product Managers and Engineers to scope, prioritise and deliver increments; provide clear specifications and support during build.
Validate designs using experimentation (A/B tests) and analytics; iterate to improve conversion, task completion and retention.
Skills
Experience designing end-to-end customer journeys and cross-channel experiences.
Data-informed approach: comfortable interpreting research and product analytics to make design decisions.
Strong attention to detail.
Experience producing user flows, wireframes, interactive prototypes and clear documentation.
Proficiency with Figma (Auto Layout, components/variables, prototyping).
Working knowledge of AI/automation tools and prompt-driven workflows (e.g., Figma Make, V0, Loveable etc) to accelerate research, content and prototyping.
Excellent communication and stakeholder management.
Agile ways of working; delivery-oriented with a growth mindset.
Accessibility and inclusive design practices.
How to Apply
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About Sharp & Carter Sales and Marketing
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